This training program is for managers, executives, team leaders, supervisors and anyone, whether in a sales, purchasing or management role who needs to negotiate with others in order to achieve results
Understand the fundamentals of effective negotiation
Choose the correct negotiation strategy and style
Effectively apply the chosen strategy and style
Negotiate with greater confidence
Identify Key Triggers that can cause conflict
Learn how to de-escalate aggressive people
Learn how to diffuse volatile situations
use Proven step techniques for dealing with difficult circumstances
Use a blueprint for dealing with potentially violent scenarios
Recognize different stages of conflict escalation
Recognize the signs of conflict and aggression
Maintain composure when responding to conflict and aggression
Use skills to manage their words, phrases and body language
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